How It Works | Help > FAQs Frequently Asked Questions (FAQs) About Us What is MaxDelivery? What does MaxDelivery sell? How do you deliver everything so fast? When can I get my order delivered? Why should I use MaxDelivery? Where do you deliver? What are your hours? When do you deliver? How much does it cost to deliver? How are your prices compared to my local stores? Are you more expensive than my other local stores? I love your service. Do I get anything if I refer my friends and they sign up? How are you different than grocery delivery services? Is MaxDelivery secure? I do not see a customer service number. How can I contact you? Placing an Order How do I become a customer? What is the Service Fee? How can I pay for my order? What is the minimum order amount? What if I want to change my account information? What if I cannot find the item I am looking for? What happens to my cart if I leave before checking out? Can I have my order delivered to a different address? I added my delivery address, but I do not see it during checkout. Why? Can I schedule a delivery for later today? I tried to check out, but the next delivery time is not for 2 hours. What is going on? I have a MaxDelivery coupon code. How can I apply it to my order? What is Estimated Bag Fee? I entered my coupon code, but do not see the coupon on the order. What is going on? When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is? I do not agree with the fee assessed to my account. How can I dispute the fee? What if I forgot my password? Can I pay for my order with cash or check? When I checked out, the web site said that I needed to have ID in order to receive the order. Why? Delivery When can I get my order delivered? How much does it cost to deliver? Where do you deliver? How do you deliver everything so fast? How can I check on my order? I tried to check out, but the next delivery time is not for 2 hours. What is going on? Can I leave the delivery with my doorman? Will the delivery person know what I am ordering? Should I tip the delivery person? What happens if I am not home to receive the delivery? My delivery did not arrive on time. What should I do to find out where it is or check on it? What is your Delivery Guarantee? Your delivery person would not deliver the order without seeing my ID. Why? Can I cancel my order after placing it? Can I change the address to deliver the order after placing it? Products What does MaxDelivery sell? What if I cannot find the item I am looking for? How are your prices compared to my local stores? Are you more expensive than my other local stores? Can I buy wine & spirits or beer? What is your Maximum Freshness Guarantee? Your Account What if I want to change my account information? Can I change my password? What if I forgot my password? Can I view my previous orders? What is my Quicklist? When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is? I do not agree with the fee assessed to my account. How can I dispute the fee? Can I pay using a different credit card than the one on file? Can I have my order delivered to a different address? I love your service. Do I get anything if I refer my friends and they sign up? Sending A Gift Can I send a gift to my friend? Can I wrap the gift? What does your wrapping look like? Why do you need my friends' email and phone? What happens with the gift message? The site said my friend would need to show my credit card. What do I do? MaxPremium Membership What is MaxPremium Membership? How do I enroll? Do I still need to order a minimum amount? What is the MaxPremium Two Week Trial Offer? How do I cancel anytime? MaxReusable Bag Program What is the MaxReusable Bag Program? What are your bags made of? How do I request my order to use MaxReusable Bags? How much do the bags cost? How long can I keep the bags before returning them? Can I use them for other shopping? Can I keep the MaxReusable Bags? What do the bags look like? Will you ever use plastic bags with my order if I choose MaxReusable Bags? What do you do with eggs and other items that are generally bagged separately? Can I get MaxReusable Bags with my restaurant meals? Why do you offer paper bags instead of plastic for your non MaxReusable Bags orders? If I have other green ideas for MaxDelivery, who can I contact? Privacy/Security Is MaxDelivery secure? What do you do with my personal information? Will you ever ask me for my personal information in email or over the phone? Paper Bags Why paper bags? Don't paper bags kill trees? Why paper and not plastic? Where can I learn more?

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