- What if I want to change my account information?
- Can I change my password?
- What if I forgot my password?
- Can I view my previous orders?
- What is my Quicklist?
- When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is?
- I do not agree with the fee assessed to my account. How can I dispute the fee?
- Can I pay using a different credit card than the one on file?
- Can I have my order delivered to a different address?
- I love your service. Do I get anything if I refer my friends and they sign up?
What if I want to change my account information?
You can change your account information at any time by going to your account section on the web site using the link on the top right of every page. From there, you can update your addresses, your credit cards, your QuickList and view your past orders.
Can I change my password?
Yes. Simply go to your account section on the web site and choose Change Password from the drop down navigation list. Then, simply enter your current password and the new password that you want to use and your password will be updated.
As a security precaution, we will send a confirmation email to your account for any password updates.
What if I forgot my password?
If you have forgotten your password, you can simply click on the forgot? link next to the password login box. This page will allow you to enter your email address. We will then send you an email with instructions on how to change your password. As a security precaution, we will send a confirmation email to your account for any password updates.
Can I view my previous orders?
Yes. Simply go to your account section on the web site and choose Order History from the drop down navigation list. On the Order History page, you can see all of the orders you have placed in the past 60 days. By clicking on any of the orders, you can see the details of the order, including products, addresses, and payment terms.
What is my Quicklist?
Your Quick List is an easy way to keep track of products that you would like to order. It can be used to keep track of movies that you want to see in the future or you can add items that you purchase often (e.g. soda diapers, etc) to make it easy to add.
A small part of your Quick List is always viewable on the right side of your shopping cart, allowing you to add those items quickly and easily. The entire Quick List can be viewed anytime by clicking on the My Quick List link on the top right corner of the screen.
To add an item to your Quick List, simply click on the add to quicklist button on any product or category page and it will be added.
Items can be removed from your Quick List simply by viewing the Quick List page, and clicking the remove button next to the item.
When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is?
Fees associated with your account can always be viewed in your account section on the site. Simply click on your account link on the top right of the page and select Fees from the drop down list. The fee page should describe the reason for the fee, the date and the amount.
I do not agree with the fee assessed to my account. How can I dispute the fee?
If you disagree with the fee assessed to your account, you can dispute it. Once a fee is disputed, we will immediately remove the fee from your account, pending our review. This will allow you to place a new order without the fee being applied.
If we find that the fee is invalid, we will remove it permanently and send you our sincere apologies. We strive to keep the highest level of accuracy on our inventory to prevent these issues and will investigate where our process had broken down.
If our staff believes that the fee is accurate, we will contact you via email with the reasons and will reinstate the fee on your account. Feel free to contact us anytime via email or via the live chat links on the site if you continue to have issues.
Can I pay using a different credit card than the one on file?
Yes. At any time, you can go to your account section and select Credit Card Management from the drop down list. This will take you a page where you can see all of the cards that are registered to your account and allow you to add/remove cards.
For your protection, MaxDelivery never displays the full card number on any of its systems and keeps this information encrypted in all of its systems. Only the last 4 digits of the card are viewable from any interface.
Please note: When you add a credit card to your account, the billing name and address must match to that of the credit card exactly. If you need to add a card that does not match the billing address, please contact us at [email protected] or via our live chat links and we will discuss it with you. Please NEVER send your credit card information over email as email systems in general are not secure.
Can I have my order delivered to a different address?
Yes. During checkout, simply click on the Create New link near the location drop down on the checkout screen and enter in the new address. MaxDelivery keeps track of all of your frequently used addresses and offers you an easy drop down selection whenever you check out.
All delivery addresses must be within our delivery range. If your address is outside of our delivery range, it will not be available as a selection during checkout.
I love your service. Do I get anything if I refer my friends and they sign up?
To thank you for spreading the word about our service, we can arrange for you to receive a $20 coupon for each new customer that you recommend who places an order with us.
In order to qualify for this offer, you must go to Tell A Friend section on our web site. On that page, you will see a coupon code that you can give to your friends and family.
When your friends and family use this code, they will receive a coupon for $20 FREE on their first order of $40 or more (excluding alcohol and restaurant partners) and, after they order, you will receive a coupon for $20 FREE with our gratitude.
Thank you again for using MaxDelivery and for spreading the word to your friends and family.
* Limit 5 referrals per customer