How It Works | Help > FAQs Frequently Asked Questions (FAQs) About Us What is MaxDelivery? What does MaxDelivery sell? How do you deliver everything so fast? When can I get my order delivered? Why should I use MaxDelivery? Where do you deliver? What are your hours? When do you deliver? How much does it cost to deliver? How are your prices compared to my local stores? Are you more expensive than my other local stores? I love your service. Do I get anything if I refer my friends and they sign up? How are you different than grocery delivery services? Is MaxDelivery secure? I do not see a customer service number. How can I contact you? Placing an Order How do I become a customer? How can I pay for my order? What is the minimum order amount? What if I want to change my account information? What if I cannot find the item I am looking for? What happens to my cart if I leave before checking out? Can I have my order delivered to a different address? I added my delivery address, but I do not see it during checkout. Why? Can I schedule a delivery for later today? I tried to check out, but the next delivery time is not for 2 hours. What is going on? I have a MaxDelivery coupon code. How can I apply it to my order? I entered my coupon code, but do not see the coupon on the order. What is going on? When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is? I do not agree with the fee assessed to my account. How can I dispute the fee? What if I forgot my password? Can I pay for my order with cash or check? When I checked out, the web site said that I needed to have ID in order to receive the order. Why? My receipt says that I get free delivery if I return my DVDs to the delivery person. How does this work? Delivery When can I get my order delivered? How much does it cost to deliver? Where do you deliver? How do you deliver everything so fast? How can I check on my order? I tried to check out, but the next delivery time is not for 2 hours. What is going on? Can I leave the delivery with my doorman? Will the delivery person know what I am ordering? Should I tip the delivery person? What happens if I am not home to receive the delivery? My delivery did not arrive on time. What should I do to find out where it is or check on it? What is your Delivery Guarantee? Your delivery person would not deliver the order without seeing my ID. Why? Can I cancel my order after placing it? Can I change the address to deliver the order after placing it? DVDs and Returns How much does it cost to rent a DVD? How long is the rental period? How do I return the DVD rentals? How do I know if you received my DVDs back on time? How do I arrange to have you pick up my movies? Can I give my DVD rentals to your delivery person when he delivers my other order? What should I do if I lose or damage a DVD? I returned my movie, but you do not show it as returned yet. What should I do? What should I do if the DVD could not play or was damaged? Products What does MaxDelivery sell? What if I cannot find the item I am looking for? How are your prices compared to my local stores? Are you more expensive than my other local stores? Can I rent Adult Movies? Can I buy beer and wine? Can I buy cigarettes? What is your Maximum Freshness Guarantee? Restaurant Deliveries How do restaurant deliveries work? Can I change an item on a restaurant order after placing it? When will my restaurant food arrive? What do I do if I have an issue with my restaurant order? When I go to checkout, it seems some delivery options are missing. Why? Sending A Gift Can I send a gift to my friend? Can I wrap the gift? What does your wrapping look like? Why do you need my friends' email and phone? What happens with the gift message? The site said my friend would need to show my credit card. What do I do? Your Account What if I want to change my account information? Can I change my password? What if I forgot my password? Can I view my previous orders? What is my Quicklist? When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is? I do not agree with the fee assessed to my account. How can I dispute the fee? Can I pay using a different credit card than the one on file? Can I have my order delivered to a different address? I love your service. Do I get anything if I refer my friends and they sign up? MaxPremium Membership What is MaxPremium Membership? How do I enroll? Do I still need to order a minimum amount? How do I cancel anytime? When will you charge me for the MaxPremium membership? MaxReusable Bag Program What is the MaxReusable Bag Program? What are your bags made of? What are the environmental impacts of the bags? How do I request my order to use MaxReusable Bags? How much do the bags cost? How long can I keep the bags before returning them? Can I use them for other shopping? Can I keep the MaxReusable Bags? What do the bags look like? Will you ever use plastic bags with my order if I choose MaxReusable Bags? What do you do with eggs and other items that are generally bagged separately? Can I get MaxReusable Bags with my restaurant meals? Why do you not offer paper bags instead of plastic for your non MaxReusable Bags orders? If I have other green ideas for MaxDelivery, who can I contact? Privacy/Security Is MaxDelivery secure? What do you do with my personal information? Will you ever ask me for my personal information in email or over the phone?

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