How It Works | Help > FAQs
Frequently Asked Questions (FAQs)
Placing an Order
How do I become a customer?|
Becoming a customer of MaxDelivery is easy. Either click on the register link on the top of the screen or try to add something to your shopping cart. The web site will display a screen for you to give us your email address, a password, and your name, delivery and billing information. Simply fill out that form and you are registered!
Once you are registered, you can add items to your cart and checkout whenever you want. The next time you want to place an order with us, simply log in using your email address and password to continue.
How can I pay for my order?
MaxDelivery accepts Visa, Mastercard, American Express, Discover and Diners Club cards.
When you register, you can specify which card you want to use to pay for your orders.
You can add/remove cards from your account at any time in your account section on the web site.
MaxDelivery does not accept cash, checks or money orders.
What is the minimum order amount?
MaxDelivery requires a minimum order size of only $20 in products (excluding Restaurant Partners). For Restaurant food, please see the partners menu page for their minimum order size.
We have an extensive product selection to choose from, allowing you to meet this minimum easily whenever you shop.
What if I want to change my account information?
You can change your account information at any time by going to your account section on the web site using the link on the top right of every page. From there, you can update your addresses, your credit cards, your QuickList and view your past orders.
What if I cannot find the item I am looking for?
MaxDelivery strives to offer all of the items that you need. If you would like us to offer additional products, please let us know by emailing us at firstname.lastname@example.org. We will review the suggestions and, if we can service it, we will attempt to add it to our catalog.
What happens to my cart if I leave before checking out?
All items left in your shopping cart for more than one hour will be removed and returned to inventory.
Can I have my order delivered to a different address?
Yes. During checkout, simply click on the Create New link near the location drop down on the checkout screen and enter in the new address. MaxDelivery keeps track of all of your frequently used addresses and offers you an easy drop down selection whenever you check out.
All delivery addresses must be within our delivery range. If your address is outside of our delivery range, it will not be available as a selection during checkout.
I added my delivery address, but I do not see it during checkout. Why?
During checkout, the list of addresses that is presented for you to choose from is only the list that are serviced by MaxDelivery. So, for example, if you had set up your billing address in another state that is not serviced by MaxDelivery, you could not select to have your delivery sent there.
Please check the address details and zip code of the address that is missing to ensure that it is in an area serviced by MaxDelivery.
Can I schedule a delivery for later today?
Yes. During checkout, you will see a drop down list of all of the available delivery times. Simply choose one for later in the day and we will deliver it when you want.
During busy times, our delivery capacity can fill up so it is always a good idea to order ahead of time to ensure you get the time that you want.
I tried to check out, but the next delivery time is not for 2 hours. What is going on?
In order to give you the best possible service, we can only service a set number of orders at a time. We are constantly striving to ensure that we have enough capacity to meet your needs, but, sometimes we are overloaded with too many requests for delivery at the same time.
To ensure that we can meet our promises, we may close down a specific timeslot if too many people attempt to use it. If this happens, that timeslot will not be offered to you during checkout.
In an attempt to keep you as informed as possible about this possibility, we always show the next available delivery time in the upper right corner of the screen.
I have a MaxDelivery coupon code. How can I apply it to my order?
In order to get people to try our service the first time, MaxDelivery will often give out coupon codes allowing
you to reap significant savings. These codes are designed to get you to try the service and do not obligate
you for anything else with MaxDelivery. Our goal is for you to see for yourself how quick and easy it is for you to
get the things you need everyday with MaxDelivery.
If you have received a coupon code from MaxDelivery, you can add it to your order at any time during the order process.
On the bottom of the Registration screen, the Shopping Cart screen or the Checkout screen,
you will see a space to enter the code. Enter the code there and hit Apply and the coupon will be added to your account.
You should see the subtotal on your Shopping Cart update immediately after you enter the code.
Registration coupons are good one per household for new customers. Multiple registrations in the same household are not eligible for the registration discounts.
I entered my coupon code, but do not see the coupon on the order. What is going on?
Some coupons require you to purchase something for them to be applied and are only valid for MaxDelivery goods. For example, if you have a coupon for a free DVD rental, the coupon cannot be applied until you add a DVD rental to your Shopping Cart.
In addition, registration coupons are good one per household for new customers, Multiple registrations in the same household are not eligible for the registration discounts.
MaxDelivery coupons are only valid for MaxDelivery products and are do not apply to MaxDelivery partners such as Bacchus Wines or Artisan Wines.
If you are sure that you have the correct product in your cart and you are fully registered and are the first customer in your household, but you do not see the coupon being applied, please contact us at Customer Service and we will attempt to resolve the issue for you.
When I went to check out, I saw I had a fee on my account. Where can I find out what this fee is?
Fees associated with your account can always be viewed in your account section on the site. Simply click on your account link on the top right of the page and select Fees from the drop down list. The fee page should describe the reason for the fee, the date and the amount.
I do not agree with the fee assessed to my account. How can I dispute the fee?
If you disagree with the fee assessed to your account, you can dispute it. Once a fee is disputed, we will immediately remove the fee from your account, pending our review. This will allow you to place a new order without the fee being applied.
If we find that the fee is invalid, we will remove it permanently and send you our sincere apologies. We strive to keep the highest level of accuracy on our inventory to prevent these issues and will investigate where our process had broken down.
If our staff believes that the fee is accurate, we will contact you via email with the reasons and will reinstate the fee on your account. Feel free to contact us anytime via email or via the live chat links on the site if you continue to have issues.
What if I forgot my password?
If you have forgotten your password, you can simply click on the forgot? link next to the password login box. This page will allow you to enter your email address. We will then send you an email with instructions on how to change your password.
As a security precaution, we will send a confirmation email to your account for any password updates.
Can I pay for my order with cash or check?
MaxDelivery does not accept cash, checks or money orders.
When I checked out, the web site said that I needed to have ID in order to receive the order. Why?
In certain cases, we may require ID in order to have the order delivered. If you have ordered any adult products (e.g. adult movies, cigarettes, beer or wine), we will require proof of appropriate age in order to deliver the order. Also, for your protection, our Fraud Detection systems may require proof of ID matching the name on the credit card in certain cases.
All ID required must be a valid, government issued ID showing name and date of birth.
If you have ordered adult products and do not have valid ID to present, your delivery will be refused and returned to our warehouse and you will be charged a undeliverable fee of $4.95. Your order may also be subject to a 15% restocking fee in this case, should you be unable to produce sufficient ID and cancel the order.
My receipt says that I get free delivery if I return my DVDs to the delivery person. How does this work?
For select titles, MaxDelivery will give you your next delivery free if you return the DVD to the delivery person at the time of delivery. To qualify, the following must apply:
When you place your 2nd order, you will see a delivery fee during checkout. Once we receive the titles back from our delivery person and process them, the delivery fee will be waived and you will receive an email confirming the fee was waived.
- Your receipt for the movies must specify that the DVD you have qualifies for the free delivery on your next order
- You must return the DVDs on or before the due date for the DVDs as listed on your receipt.
- The DVD return must be complete and the DVDs in good condition (i.e. all discs included and only normal wear and tear)