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Frequently Asked Questions (FAQs)
About Us
What is MaxDelivery?
MaxDelivery is the fastest and easiest way to get the things you need everyday.

MaxDelivery is the ultimate convenience store - a grocery store, drugstore, gourmet foods store, and a video store all in one...delivered to you in minutes.

From food to DVDs to drug store items to baby products, MaxDelivery’s mission is to run many of your everyday errands for you, saving your most precious commodity - time. Why run out to the store when Max can bring it to you?


What does MaxDelivery sell?
MaxDelivery sells the products that you use everyday.

From drug store items to groceries to baby products to DVDs, MaxDelivery has thousands of products that you need to run your daily life. By using MaxDelivery, you can save trips to various stores and get back some of your precious time for more important matters.

MaxDelivery stocks items as diverse as milk, cold medicines, DVD rentals and sales, baby bottles, cereal, frozen meals, and cleaning supplies. MaxDelivery has everything you need for your night at home, saving you a trip out to the local store.

If you would like to order a product that we do not currently offer, please let us know. We are always expanding our selection to better meet your needs.


How do you deliver everything so fast?
MaxDelivery orders usually leave our headquarters within 10 minutes of your order and then, our delivery staff rapidly brings over your order by bicycle or scooter, within the hour. We also keep our delivery area very localized to ensure that our delivery people can reach you quickly and consistently.

All orders are handled with care and are delivered to our customers as soon as possible.


When can I get my order delivered?
MaxDelivery recognizes that when you are out of toothpaste, you just used your last diaper, or want to watch a DVD, you don’t need it tomorrow or next week - you need it now. That is why we offer all of our products for immediate one hour delivery.

When you check out from our web site, you will choose whichever one-hour timeslot is most convenient for you. You can have it delivered in the next hour or later that day - whatever makes your life easier.

We are open for delivery from 9AM to midnight, seven days per week.


Why should I use MaxDelivery?
MaxDelivery brings you the things you need when you need it.

These days, life is getting more and more hectic and our free time is getting more and more precious. Taking the time to run errands to the store is a waste of the limited free time that we all have. However, other online shopping services can only get you your items tomorrow (at the earliest), which just does not make sense for so many things that you need in your life.

MaxDelivery solves that problem for you by letting you order the items that you need and let us get the items and bring them to you within an hour. You can sit back and enjoy your free time instead of spending it walking to and from the store, standing in line, and carrying heavy packages.

Sit Back, Let Max Deliver!


Where do you deliver?
Currently, we service lower Manhattan, below 34th Street on the West Side and 26th Street on the east. On our front page, type in your zip code to see if we deliver to you.

If we don’t currently service your area, please give us your zip code and email and we will let you know when we expand into your area. We are aggressively expanding our service areas all the time.


What are your hours? When do you deliver?
We deliver from 7AM until Midnight, seven days a week. However, our online ordering system takes orders 24 hours a day, so you can always go onto the site, place your order, and schedule it for delivery whenever is most convenient for you.

How much does it cost to deliver?
Delivery is FREE for all orders with over $100 in products. For orders smaller than $100, delivery costs only $4.95. Delivery is guaranteed to be there when we say it will be, or we will waive the fee. See our Delivery Guarantee for details.

For a limited time, delivery is FREE for your first order. So, try it out and see how we can help you.


How are your prices compared to my local stores? Are you more expensive than my other local stores?
We strive to be price competitive with your local supermarkets and drug store chains, providing you all the convenience without a tradeoff on pricing. Often our prices will be less expensive than the local deli in your neighborhood.

And, with our free delivery over $100 policy, you can avoid all those little fees and surcharges, making your shopping easier.
If you see some prices that seem too high as compared to your local store, please let us know. Often, these are simply errors on the site and we value your input to make this right.


I love your service. Do I get anything if I refer my friends and they sign up?
To thank you for spreading the word about our service, we can arrange for you to receive a $5 coupon for each new customer that you recommend who places an order with us.

In order to qualify for this offer, you must go to Tell A Friend section on our web site. On that page, you will see a coupon code that you can give to your friends and family.

When your friends and family use this code, they will receive a coupon for $20 FREE on their first order of $40 or more (excluding alcohol and restaurant partners) and, after they order, you will receive a coupon for $5 FREE with our gratitude.

Thank you again for using MaxDelivery and for spreading the word to your friends and family.

* Limit 5 referrals per customer


How are you different than grocery delivery services?
MaxDelivery brings you what you need same day, in under one hour.

We’re like your local supermarket, drugstore, gourmet deli, bakery, wine shop, baby supply store, and video store, all rolled up into one. Quickly purchase popular brands of food, groceries, baby products, DVDs, and drugstore items and have them delivered to your door in under one hour. No need to plan ahead of time, like most other online delivery services.

And, with our Buy More, Save More program and free delivery over $100 policy, our overall prices for most orders are cheaper than even the most heavily discounted competitors, giving you better service at a lower price.


Is MaxDelivery secure?
MaxDelivery takes the security of your personal information very seriously. We have implemented state-of-the-art system and network security, including encryption of your sensitive information to keep your information out of the wrong hands.

We do not sell, rent, or otherwise give out your personal information to third parties. See our Privacy Policy for more details.


I do not see a customer service number. How can I contact you?
MaxDelivery is committed to bringing this service to our customers for a long time, unlike other businesses that have done similar services in the past. In order to do that, we aggressively monitor our costs and work to provide you with our services in the most efficient manner possible.

Our customer service representatives can be reached from Noon - Midnight online via our LivePerson chat system. Simply click on the customer service chat symbols located throughout the site and you will immediately be connected with a knowledgeable customer service representative who can answer whatever question you have.

Alternatively, you can always email us at service@maxdelivery.com. We constantly monitor these emails and will strive to get back to you as soon as possible, often within minutes.


 
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